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Remote diagnosis system

Teleservice by means of remote data transmission

An invest­ment aims at con­ti­nuing or incre­asing pro­duc­ti­vi­ty, i.e. the up-time for the respec­ti­ve unit must be gua­ran­teed. Repairs can be mini­mi­sed, but not always avo­ided. Thus, a com­mu­ni­ca­ti­on with the unit and the simul­ta­neous ana­ly­sis of the ope­ra­ting data will be important. This is exact­ly whe­re our tele-ser­vice comes in.  Via remo­te data trans­fer at your work sta­ti­on – or with our tele-ser­vice team log­ging direct­ly into your unit for moni­to­ring or fault dia­gno­stics ana­ly­sis. The pro­cess para­me­ters and the func­tio­ning of your unit can be dis­play­ed and pos­si­bly opti­mi­sed by using a modern PLC-con­trol­ler, as well as the cor­re­spon­ding sen­sor and dis­play systems.

Advantages

  • Opti­mum up-time of the unit
  • Cost reduc­tion
  • Quick dia­gno­stics for the unit
  • Spe­ci­fic ins­truc­tions for your service

Service technicians

If, howe­ver, it were neces­sa­ry for a ser­vice tech­ni­ci­an to visit you anyhow, based on the pre­ce­ding fault ana­ly­sis, he would know which spa­re parts to bring along, and fur­ther down­ti­me would be avo­ided. The decis­i­on as to when access to the machi­ne is pos­si­ble will be up to the cus­to­mer! Tele-ser­vice can only be built up after aut­ho­riza­ti­on by the customer.