Service
Your contact persons
Hotline and teleservice
You can reach our hotline staff free of charge on the central telephone number +49 95 61 / 599–300 Monday to Thursday from 7 am to 5:30 pm and Friday from 7 am to 3:30 pm.
An extended service hotline (Premium service package) is available outside these times and on public holidays.
You can contact them:
Monday – Thursday from 5:30 pm to 10:00 pm
Friday from 3:30 pm to 10 pm
Saturday / Sunday / public holiday from 8:00 am to 4 pm.
We help you to minimize risks efficiently and with understanding. And not just when there are already difficulties, but also through preventive measures.
That’s why you should use our extended hotline service.
You will receive the authorization number for extended customer service with your corresponding service contract.
Matthias Wolf
Customer Service Manager
Thomas Neeß
HSTM Service Manager / Scheduling of Service Technicians
Marco Semm
Team Leader Technical Hotline
Abderrazzak Asfiri
Technical Hotline & Teleservice
Marco Stowasser
Technical Hotline & Teleservice
Peter Eckermann
Technical Hotline & Teleservice
Felix Blinkert
Hotline & Management Service Cases
Tom Reichardt
Hotline & Management Service Cases
Thomas Schlicht
After-Sales Manager, Commissioning, Hotline, Scheduling
Birgit Schneider
Team Leader Repairs
Frank Schinzel
Team Leader Spare Parts / Assistant Customer Service Manager
Thomas Kirschbaum
Spare Parts
Marcel Hüttner
Spare Parts
Furkan Ögüt
Spare Parts
Caroline Frisch
Spare Parts Purchase
Sophia Kunz
Order Processing
Eva Vondran
Dispatch / Travel Management